مطلوب موظفين في قسم المحاسبة والتسويق لدى شركة زين الاردن للاتصالات
The role holder will be responsible for the following:
Provide regular market research plans, actions, trends and competitors activities as well as creating
market reports and updating them regularly to provide insights on the market status and assist in
the decision-making process.
Gathering and analyzing data as well as creating reports and dashboards to present information
and KPIs to optimize CVM activities and accelerate customers’ value.
Developing, implementing and managing cross-selling and up-selling campaigns using all available
channels to increase revenues and offer extra value.
Managing retention programs and campaigns that guarantee long term commitment and increase
lifetime value.
Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data driven
analyses to drive marketing around customer acquisition, retention and value-extraction.
Performing data mining processes to explore data, identify patterns and establish relationships
related to areas including forecasting potential subscribers and churn rate, customer
segmentation, subscribers’ behavior profiling…etc.
How
You will support the marketing management and segment owners with information necessary for proper decision making, covering all needed aspects.
You will assess the financial impact of all new marketing initiatives and ensure maximizing value, whether it was above or below the line.
You will enrich the marketing library with analysis that facilitate division marketing and conduct high level analysis upon arising issues in the market.
You will need to overview the internal product portfolio and ensure adequate price positioning, as well as ensuring proper external positioning.
You will assist in the business plans, budgeting exercise, as well as the quarterly re-forecasting.
You will assist in the segmentation and the churn analysis studies, recommending future actions accordingly.
You will be delivering the weekly and monthly KPIs on timely manner.
You need to employ available systems to analyze or predict customer behavior such SAS, SPSS… etc.
You will assist in planning the research roadmap in order to support the marketing department as well as other departments in the organization with needed research whether from in-house surveys or through external parties.
You will assist in designing the research (questionnaires), provide the correct samples and assure the proper conduction of the process.
What do I need?
Prepare CVM analyses and dashboards that guide different strategies and decisions; which includes
monthly base reports, sales reports, churn reports, base movement, split of ARPU and age on
network on daily, monthly and quarterly basis
Monitor and conduct all Revenue KPI’s in details and dashboards in terms of base growth and
revenue movements in details including base, revenues, recharges per package and compare the
numbers with the target needed, raise flags to other owners and managements with suggestions
on next best action
Monitor and conduct post launch analyses and update the dashboards accordingly after the launch
of each promotion in terms of uptake, total number of targeted segment, extra revenues and
channel used to reach the customers
Support in building business cases for new promotional campaigns; by forecasting the uptake
based on previous similar promotions and the target segment, the expected revenues and
cannibalization and the opportunity cost.
Run and monitor continuous detailed analysis that covers (customer behavior, channels
efficiency, churn, ARPU and predictive analysis) to be able to launch campaigns to retain the
customers, target them with the most efficient channels, forecast what will they be interested in
and will help monitor the overall performance in terms of ARPU and base movement.
Regularly conducts market research campaigns and act upon the findings with the management.
By conducting surveys or focus groups
Continuous search for best practices across all MNOs to improve ARPU
Be responsible of the implementation of the CVM road map following the current guidelines and
procedures
Run, monitor and track ongoing CVM campaigns and ensure that deadlines are met
Run and update the CMS system periodically and manage it technically to run campaigns monitor
results and control channels
Manage upselling (xselling) channels with responsibility to secure the maximum and efficient
utilization of each available channel (SMS, Telesales, Call Center, shop reps.
Utilize current Cross selling programs in order to increase service base to ensure new revenue
generations. By pushing new services to the right segment that the customer might be interested
in to have more services and generate more revenues
Support in running up-selling campaigns urging current customers to uplift usage and upgrading
their current packages. By pushing customers to get more value for better price
Guarantee utilization of channels and partnerships to enhance up-selling and cross-selling
activities and run different campaigns. By launching different activation campaigns in the shops,
call center, telesales, BC SMS , imessage and partners
Work with cross-functional teams to create and launch special retention campaigns driving loyalty
and control churn
Work on potential hybrid offerings with internal and external parties to offer bundled
packages/offers (bundle our offers with existing services/products)
Work with product owners and cross-functional teams to profile customers like outbound team,
social media team, call center, shops and the data available from product owners side to have a
full profile of the customer including age, age on network, nationality and interests
Use profiling of the customers and the data available for each customer in order to have
geographic, demographic, psychographic and behavioral segmentation to better target them with
any campaign (retention or up-selling cross-selling)accordingly
Those soft skills?
Analytical Thinking
Initiative
Innovation
Customer Centricity
Commitment to Excellence
OperationZain Jordan
Job GroupCommercial
LocationAmman – Jordan
Contract TypeFull Time
Closing Date31-Jul-2019
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2- Account Value Managment (AVM) Team Member
What
Performing complex data analytics and customer segmentation for the purpose of marketing strategies and campaigns design and implementation. As well as, conducting regular marketing research, designing and preparing reports and presentations to convey research outcomes.
How
You will be responsible for :-
Behavioral analysis of the accounts base to design and implement strategies and campaigns to promote upgrade behavior, minimize any existing or possible future downgrade behavior, enhance customer retention and reduce churn.
Design and implementation of cross-selling and up-selling campaigns to maximize the commercial value of the existing mass under corporate customer base .
Continuous monitoring and tracking of any ongoing AVM activities to ensure the success of any conducted activities.
Building and deployment of micro-segmentation and analytic models to enhance customer lifecycle management and targeting.
Preparation of post launch analyses to generate better customer targeting and communication strategies.
Preparation and monitoring of revenue key performance indicators (KPIs), daily, monthly and quarterly dashboards in terms of base growth and revenue movement.
Design and creation of reports concerning customer behavioral insights trends through the use of data analytics and surveys.
Designing and conducting surveys targeted towards our customer base and potential customers.
Conducting regular marketing research to generate insights and act accordingly.
WHAT DO I NEED?
You will be required to have Bachelor’s degree Marketing or a related field.
Soft Skills
Highly developed communication and reporting skills.
Hardworking & team player .
Self motivated.
Accountability and commitment.
Analytical thinking
OperationZain Jordan
Job GroupCommercial
LocationAmman – Jordan
Contract TypeFull Time
Closing Date31-Jul-2019
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3- Accounts Payable Team Member
What
Performing all Accounts Payable activities in Zain, including receiving invoices, processing invoices for payment, daily reconciliations…etc. While generating related reports, all in compliance with and adherence to the International Standards and Zain’s financial and accounting policies and procedures.
How
You will be responsible for :-
Preparing various financial reports, financial statements and balance sheets including income and loss statements, tax computations and returns, cost accounting reports, account reconciliation…etc. on a daily, monthly, quarterly and annually basis, and maintaining related documents according to the set policies and procedures.
Collecting information and preparing general ledger accounts, journal entries, as well as documenting monetary transactions accordingly
Processing Accounts Payable transactions and ensuring they are completed accurately and in a timely manner.
Reviewing and validating vendors/ suppliers accounts, resolving any inconsistencies upon balances or reconciliations, and taking necessary actions accordingly.
Recording all transactions such as petty cash, checks, credit cards, income tax payments on database management systems (e.g. Oracle) for future references.
Handling of income and social tax payments as well as preparing related statements for the department of income and sales tax.
Communicating with external parties such as auditors, actuaries, bankers…etc. as well as responding to vendors’ inquiries, negotiating terms and reconciling their statements.
Developing and maintaining a financial data base for all financial statements, records and documents
Performing other duties related to the job as assigned by the direct supervisor
WHAT DO I NEED?
You will be required to have Bachelor’s degree in Accounting, Finance or a related field.
You shall have 2-3 years of relevant experience.
Soft Skills
Highly developed communication and reporting skills.
Hardworking & team player .
Self motivated.
Accountability and commitment.
Analytical thinking
OperationZain Jordan
Job GroupFinance
LocationAmman – Jordan
Contract TypeFull Time
Closing Date31-Jul-2019
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