مطلوب مسؤول خدمة العملاء - GOC للعمل في شركة ارامكس

تعلن شركة ارامكس في عمان - الاردن عن حاجتها الى :

Customer Service Executive – GOC

الوصف الوظيفي

Manage the customer interaction to enhance the customer experience across different delivery channels.

- Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level

- Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team

- Participate in setting the customer experience survey questionnaire

- Work with the station to prepare customer data for surveys and ensure the right sample size

- Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data

- Participate in the analysis of the customer experience survey and work with the station to set the action plan

- Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey

- Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions.

-Train the country customer service and outlet teams on systems or processes or procedures related to Customer service.

المهارات

-Excellent command of English

-Excellent command of German

- Analytical Skills

 

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